SpoolFiles.db - the database of spool files.ProgFolder\Logs\Installer - logs of installer.OutlookPluginLog.txt - log about the events in outlook plugin.OfficePluginLog.txt - log about the events in office plugin.If there is no such file, shell extension might be incorrectly installed or does not work ShellExt.log - Windows shell extension log.
\items.db - the main database with list of all files Read the Knowledge Base articles on SecuriSync: Collecting Windows Client Logs and SecuriSync: Collecting Mac Client Logs for more information. The logs are user-friendly which makes it easy to analyze them and indentify root cause of the problem.ĭiagnostic reports can be send directly to the Support team but, since they are stored locally on the machine, an administrator can also review them on site. Diagnostic reports are very useful for investigating SecuriSync issues.
